| | Figure 2.1: American Library Association Bill of Rights |
| | Figure 2.2: American Library Association Code of Ethics |
| | Figure 2.3: Recording usage with date stamps |
| | Figure 2.4: User log displays |
| | Figure 2.5: Library help desk |
| | Figure 2.6: Virtual reference desk at NCknows (www.ncknows.org) |
| | Figure 2.7: A shopping cart at Amazon |
| | Figure 2.8: Wikipedia article on Library |